{"id":14357,"date":"2025-12-17T06:13:05","date_gmt":"2025-12-17T06:13:05","guid":{"rendered":"https:\/\/www.heiltherme.at\/faqs-heiltherme\/"},"modified":"2026-09-15T14:41:43","modified_gmt":"2026-09-15T14:41:43","slug":"faqs-heiltherme","status":"publish","type":"page","link":"https:\/\/www.heiltherme.at\/en\/faqs-heiltherme\/","title":{"rendered":"FAQs Heiltherme"},"content":{"rendered":"\n
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FAQS ABOUT YOUR SPA DAY<\/h1>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n \n \n
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BEFORE YOUR ARRIVAL<\/h2>\n \n
\n \n What is included with a spa admission ticket?\n \n\n\n<\/svg> <\/button>\n\n \n
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Access to the indoor and outdoor thermal pools, relaxation areas, spa garden and fitness room, as well as the wellness and activity programs is included. Bathrobes and towels can be rented for a fee and access to the sauna area can also be booked for an additional charge. Parking at the Heiltherme parking lot is free. Here you find all details about your spa day. <\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n What is the difference between the hotel spa and the Heiltherme?\n \n\n\n<\/svg> <\/button>\n\n \n
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The hotel spa is an exclusive area for hotel guests ages 14 and older. Is is accessibly only through the hotel. The public Heiltherme (also for adults only, ages 14 and older) offers a wider selection of thermal pools, saunas, relaxation areas and a thermen garden.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n What pricing plans are available?\n \n\n\n<\/svg> <\/button>\n\n \n
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There are separate rates for day visitors and evening visitors (starting at 4 pm or 6 pm). The sauna can be booked separatly. There are also discounted rates for guests with a guest pass or a VIP-Chip. You can find more details about the rates here.<\/a><\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Can i redeem gift cards in the webshop?\n \n\n\n<\/svg> <\/button>\n\n \n
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Yes, your own gift certificates as well as those from Wellcard and Webhotels can be redeemed in the online shop using a gift certificate or promotional code. To do so, please enter the barcode number of the gift certificate. If you wish to redeem other gift certificates, advance payment is required in the online store. However, the corresponding amount will be refunded to you on-site upon presentation of the gift certificate.<\/p>\n

Third-party gift certificates may be redeemed for all spa admissions, including sauna access and lounge chair reservations. Additional services (spa treatments, food and beverage, shop items, gift certificates) cannot be paid with third-party gift certificates.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Do I need to reserve my admission in advance?\n \n\n\n<\/svg> <\/button>\n\n \n
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We recommend that you reserve your day spa admission in advance through the online shop. This ensures you guaranteed admission to the Heiltherme Bad Waltersdorf.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Is the Heiltherme adults only?\n \n\n\n<\/svg> <\/button>\n\n \n
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The Heilthermen Resort Bad Waltersdorf is an adults-only resort for guests ages 14 and older.<\/p>\n

Well-being, thermal water, nature and true relaxation have defined our resort from the very beginning. Going forward, we will give this vision even more prominence. A place for adults who want to consciously unwind, recharge and enjoy their time off with soothing relaxation. Good to know: The Quellblick restaurant, hair salon, shops and spa treatments remain available to guests of all ages.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n \n \n

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ARRIVAL<\/h2>\n \n
\n \n What are the opening hours?\n \n\n\n<\/svg> <\/button>\n\n \n
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The Heiltherme is open Monday to Thursday and Saturday from 8.30 am to 10.00 pm. On Friday, the Heiltherme is open until 11.00 pm and on Sunday until 9.00 pm. The opening hours differ from the regular schedule on December 24 and December 31.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Where can I park?\n \n\n\n<\/svg> <\/button>\n\n \n
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Guests of the Heilthermen Resort can park for free in the Heiltherme parking lot during their stay.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n What is the VIP-Chip and what benefits does it offer?\n \n\n\n<\/svg> <\/button>\n\n \n
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With the VIP-Chip you can start your day at the Heiltherme without waiting: simply use your personal chip to walk straight through the turnstile into the Heiltherme. You’ll also enjoy discounted admission, massages and beauty treatments, as well as many other perks that will make your stay truly special. You can pick up the VIP-Chip at the reception of the Heiltherme Bad Waltersdorf; it can be reloaded on-site or online and is programmed specifically for you.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n \n \n

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YOUR STAY<\/h2>\n \n
\n \n Where can I find lounge chairs and can I reserve them?\n \n\n\n<\/svg> <\/button>\n\n \n
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One lounge chair is available per person for the duration of your stay. The Heiltherme offers many relaxation areas. Guests can reserve loungers in advance. The relaxation room Tannenzauber offers single and double loungers. In the relaxation room Innere Ruhe, cozy loungers and cozy nooks are available for reservation; a bathing bag, snacks and fruits are included. The relaxation room Wintergarten offers luxury double loungers as part of a Quellengenuss Package.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Where should I keep my valuables?\n \n\n\n<\/svg> <\/button>\n\n \n
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Lockers are available for your use at the Heiltherme.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Can children visit the Heiltherme?\n \n\n\n<\/svg> <\/button>\n\n \n
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The Heilthermen Resort Bad Waltersdorf is an adults-only resort for guests ages 14 and older.<\/p>\n

Well-being, thermal water, nature and true relaxation have defined our resort from the very beginning. Going forward, we will give this vision even more prominence. A place for adults who want to consciously unwind, recharge and enjoy their time off with soothing relaxation. Good to know: The Quellblick restaurant, hair salon, shops and spa treatments remain available to guests of all ages.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Is there a smoking area?\n \n\n\n<\/svg> <\/button>\n\n \n
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The entire Heiltherme is a smoking-free area. However, there is a designated, weather-protected smoking area outdoors.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Is there a store that sells bathing products?\n \n\n\n<\/svg> <\/button>\n\n \n
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At the Heiltherme shop next to the entrance you can purchase swimwear, bathing shoes, handmade souvenirs, magazines and beverages. It is open daily from 8.00 am until closing time of the Heiltherme. There is another shop in the spa area where you can purchase cosmetics.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n \n \n

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SPORTS & ACTIVITIES<\/h2>\n \n
\n \n What activities are included in the wellness and activity program?\n \n\n\n<\/svg> <\/button>\n\n \n
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We offer a daily rotating schedule of classes that you can attend for free or for a small fee. Popular classes include water aerobics, spinal exercises, aqua jogging, aqua pilates, yoga and Float Fit. The schedule varies depending on the day of the week and the season. View the wellness and activity program.<\/a><\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Is there a gym?\n \n\n\n<\/svg> <\/button>\n\n \n
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Yes, the fitness room is located in the Heiltherme and is available free of charge to hotel guests and day visitors during the Heiltherme opening hours. The room is equipped with cardio and strength training machines. Please bring a towel and wear appropriate workout clothing. Personal training sessions can be booked individually through the spa reception desk.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Are there opportunities to experience nature?\n \n\n\n<\/svg> <\/button>\n\n \n
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in the Thermengarten you’ll find a foot trail, a sensory foot path and a Yin & Yang trail.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n \n \n

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WELLNESS<\/h2>\n \n
\n \n What makes the thermal water so special?\n \n\n\n<\/svg> <\/button>\n\n \n
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Our thermal water flows from two springs at depths of 1200 to 1400 meters and brings to the surface approx. 1,9 million liters of water at 62 \u00b0C every day. In the pools, it is comfortably heated to about 36 \u00b0C. The mineral-rich water is recognized as a healing spring and its beneficial effects have been scientifically confirmed. It relaxes and revitalizes, reduces stress, firms the skin, relieves pressure on the joints, increases mobility and strengthens the immune system.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n What kinds of saunas are available at the Heiltherme?\n \n\n\n<\/svg> <\/button>\n\n \n
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The sauna area offers a variety of heat and steam baths: Finnish saunas at approx. 85-95 \u00b0C vor a classic sweating experience, including our new infusion sauna. Those who prefer a milder experience can relax in the bio sauna at 55-60 \u00b0C, featuring colored light and aromatherapy or in the herbal brine sauna at 50-60 \u00b0C which combines the soothing properties of salt and herbs. In addition, there are herbal and brine steam baths at approx. 42-45 \u00b0C. Water infusions are provided according to the sauna infusion schedule<\/a>.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Are there any quiet areas that can be reserved?\n \n\n\n<\/svg> <\/button>\n\n \n
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In addition to the freely accessible lounging areas, exclusive relaxation areas are available for you to reserve. The relaxation room Tannenzauber offers light-filled single and double loungers with their own terrace. At the relaxation room Innere Ruhe you can enjoy a cozy lounger or a cozy nest for two people and you’ll receive a bath bag with bathrobes and towels, as well as small refreshments such as snacks and fruits. The relaxation room Wintergarten offers luxury double loungers as part of its Quellengenuss package. Please reserve your lounger in advance online or at the front desk.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n What day spa packages are available?\n \n\n\n<\/svg> <\/button>\n\n \n
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For day guests we offer various packages that provide a relaxing day at both thermal spas. More pools, more saunas, more relaxation.<\/a><\/p>\n

We also offer other day packages<\/a> that include admission to the Heiltherme. These are tailored to different needs and include massages, lunch, and much more.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n \n \n

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CUISINE & INDULGENCE<\/h2>\n \n
\n \n What restaurants and dining options are available at the Heiltherme?\n \n\n\n<\/svg> <\/button>\n\n \n
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You can choose from several dining options:<\/p>\n