Terms and conditions

Orders and reservations are accepted in person on-site, by phone, in writing or electronically (online shop) and are generally processed on the same day, but no later than the next workday.

All of our quoted prices include sales tax. Rebates or cash discounts are only possible if stipulated in writing and in advance.

Entry in the Heiltherme Spa Worlds: Spa guests must follow the posted rules.

Gift certificates, admission tickets and goods are sent C.O.D. C.O.D. and EMS fees (as may arise) are born by the customer according to the following schedule:

  • C.O.D. fee for gift certificates € 3,50
  • C.O.D. fee for admission tickets and goods € 3,50
  • EMS charge (on top of the C.O.D. fee) € 8,00
  • No C.O.D. charges are assessed on orders of € 150,00 or more.

Consumer Protection (KschG) E-Commerce Laws apply in all instances.
Customers, treated as consumers under the KschG, may rescind an order within a period of seven working days. This period begins upon delivery of the goods ordered, with Saturday not counting as a working day. It will suffice if notice of rescission is sent off within the aforementioned time period – the customer does not have to supply any reasons.
In the event of rescission, the sales price will be refunded either in its entirety, or contemporaneously with the customer’s return of the goods he/she had received. Costs of the return mailing are born by the customer.
Goods are to be sent back in their original packaging, in unused and resellable-as-new condition. For those items which are marred through evidence of use, or whose packaging is damaged, remuneration in an amount corresponding to the decreased value, will be assessed. This also applies in the event that any accessories or parts of the item are missing upon its return.

General Terms and Conditions for stays at the Quellenhotel

For gift certificates or admission tickets which are returned after the 7-day period has expired, a processing fee will be charged amounting to 10% of the total value, but not exceeding EUR 40.00 (forty euro). In the event of subsequent exchange or extension of gift certificates or admission tickets which have already expired, additional charges which reflect any potential rate increases which have occurred in the interim, will apply.

In the event of loss, theft, or invalidation of gift certificates or admission tickets, no compensation will be made by the Heiltherme Bad Waltersdorf.

Austrian Federal Hotel Guidelines (ÖHVB) apply to reservations for stays at the Quellenhotel.

Appointments for treatment (therapy and beauty) are binding. Treatments or series of treatments must always be paid for prior to the (first) treatment appointment. If it is not possible to keep an appointment, the cancellation must be made by no later than eight hours prior to the stipulated appointment time. In the event of later cancellations or no-show for the stipulated treatment appointment, a 100% cancellation fee will apply.

Privacy Policy:
You hereby declare that, in making your reservation either by phone, in writing, or electronically, you are interested in information from/about the Heiltherme Bad Waltersdorf and thus expressly agree that your name and address, as provided in your request, may be processed to this end with the support of the Heiltherme Bad Waltersdorf’s EDP system. Data Processing Registry: 0746517

Place of Delivery: Heiltherme Bad Waltersdorf, Thermenstrasse 111, 8271 Bad Waltersdorf.

Reporting requirement as per E-Commerce Law
Disclosure as per § 25 Media Law

Heiltherme Bad Waltersdorf GmbH & Co KG
8271 Bad Waltersdorf, Thermenstr. 111
Management: Mag. Gernot Deutsch
phone: 03333/500-1, fax: 03333/500-940
FN 14377 V, LG Graz, DVR-Nr. 0746517